Victoria has been in the pub industry for over 14 years, having started in hospitality 30 years ago at The Savoy Group of Hotels. After 12 years in the five-star sector she became a lecturer in hospitality.
In 2013 she took an Ei Group (now Stonegate) tenancy at The Cellar House, Norwich. It is a village style community pub, frequented by a range of local clubs including University of the Third Age (U3A), Book Clubs and support groups for dementia and arthritis. It is a 60/40 wet/dry split serving a quality food offer using local suppliers and fresh produce.
In 2015 the pub won both Regional Bar Team at the Great British Pub Awards and National Winners of the Enterprise Inns Community Hero Award. In 2017 the pub was once again a finalist in the Great British Pub Awards.
When the local postmaster retired in 2016, the Post Office was integrated into the Cellar House with the help of “The Pub is the Hub” and Victoria the Sub-postmistress. In the same year Victoria and her husband acquired the tenancy at The Old Ram Coaching Inn, an 11-bedroomed hotel recently bought by Admiral Taverns, based in South Norfolk. Victoria has also served as a Norwich City Councillor for Lakenham ward and as a Cabinet Member 2010-2014.